Desktop Support Analyst

• Permanant full time position
• Generous not- for- profit Salary Packaging to increase your take home pay!
• Flexible working arrangements

About us
Jewish Care Victoria, is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria and has been servicing the community for 175 years. Our staff come from diverse cultural and religious backgrounds. We offer an Ethos Day—an enriching learning experience that delves into the intricacies of Jewish history and culture. This day aims to foster a comprehensive understanding of the ethos and mission of Jewish Care. 

About the position

The Desktop Support Engineer will be the primary point of escalation for the IT Service Desk team, logging, updating and resolving IT incidents and requests within agreed time frames and escalating when necessary to ensure resolution. Strong customer focus and IT technical skills are critical for this role to ensure the continued support of the Jewish Care IT environment. The successful candidates will complete a variety of tasks including:

• Ensure all customer complaints are recorded and escalated to the IT Operations Manager
• Ensure IT Support response times and resolution times are within defined service level agreements.
• Provide technical desktop support to staff including computers, laptops, phones, printers, network patching, Wi-Fi etc
• Maintain appropriate configuration standards and procedures
• Reports on progress of assigned tasks and identifies and communicates risks and issues as they arise and works collaboratively to mitigate or resolve them respectively
• Builds effective relationships with stakeholders.

What you will bring

• At least 5 year's experience working in Desktop Support
• Technical desktop support skills including computers, laptops, phones, printers, network patching, Wi-Fi etc.
• Tertiary qualification in IT or relevant field
• A strong customer service focus and excellent communication skills
• Strong technical problem solving focus
• Experience and understanding of Active Directory, Group Policies, DHCP, DNS, TCP/IP.
• Experience configuring and supporting Mobile Devices (Andriod and iOS) including MDM platforms (Airwatch) 

The benefits of working with Jewish Care

• Generous not-for-profit salary packaging to increase your take home pay!
• Employee Assistance Program for you and your family
• Staff Referral Bonus Program 
• Free onsite staff car park at our aged care facilities 
• Career development & advancement encouraged.
• We want your opinion and your experience. Be heard in your workplace.

If the idea of working with an organisation that values your expertise and has a commitment to the wellbeing of our staff and clients, click APPLY now. A career you love and an organisation that will nurture your career is simply a click away. 

Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.

 Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.

Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We are a child safe organisation. We require all applicants to undergo an extensive screening process during their recruitment process