• 12 month full-time contract commencing in December (potential for extension)
• Play a key role as the first point of contact for individuals accessing Jewish Care’s aged care services
• Not for profit salary packaging

About the role

We’re seeking a warm, organised and client-focused Intake and Welcome Coordinator to join our Community Aged Care team, based at the St Kilda Road office.

In this pivotal role, you’ll triage enquiries and referrals (including from My Aged Care), provide tailored information and ensure each person is smoothly connected with the right supports across both government-funded and private services.

In your Cover letter, we want to understand what you believe the Intake and Welcome Coordinator role requires. Please let us know in a single page: How would you facilitate a new client journey from first receiving a referral through to intake and their commencement with JCV? And what do you think is the most important part when welcoming a new client to JCV?

You’ll be a trusted guide - creating a welcoming, person-centred experience that helps clients feel informed and confident. A current driver’s licence is essential, as the role involves occasional travel to visit clients or their families at home.

Skills and Experience

• Strong client engagement and communication skills
• Excellent organisation and time management, handling multiple enquiries efficiently
• Skilled in triaging client needs and identifying appropriate pathways
• Proficient in client systems (e.g. AlayaCare or similar) and record keeping
• Understanding of the Australian aged care system, including My Aged Care, Support at Home, CHSP and HCP programs
• Experience in a client-facing intake, referral or customer support role, ideally within the aged care, health or community services sector
• Ability to collaborate across teams in a fast-paced environment

If this opportunity sounds like the right fit for you, click APPLY now to submit your application.

Why Jewish Care is the best choice for your career:

• Salary Packaging – as a not-for-profit organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
• Purchased leave options
• Employee Assistance Program
• Reward & Recognition Program 
• Ethos Day—an enriching learning experience that delves into the intricacies of Jewish history and culture
• Learning and development – opportunities to progress in your career internally

About us

Jewish Care Victoria is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria and has been servicing the community for over 175 years. Our staff come from all cultural and religious backgrounds, and we provide cultural and spiritual training in the Jewish Ethos. 

Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.

Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.

Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We are a child safe organisation. We require all applicants to undergo an extensive screening process during their recruitment process.