Service Design & Product Owner Lead

• Lead transformative service design that creates meaningful, dignified experiences for the community.
• Build expertise in human-centered design within a complex, regulated industry that's rapidly digitalising
• Not for profit salary packaging benefits 

As our Service Design & Product Owner Lead, you'll be at the forefront of reimagining how we deliver care to our community. You'll lead cross-functional teams to design and implement innovative solutions that put our clients at the centre of everything we do. From digital platforms to service touchpoints, you'll ensure every interaction reflects our values of dignity, respect, and excellence. The role is a permanent full-time position, located in our Head Office on St Kilda Road, Melbourne.

You will be a great fit if you have experience in:

• Leading service design initiatives that enhance client experience and operational efficiency
• Owning the product roadmap for community aged care digital solutions
• Collaborating with care teams, technology partners, and community members
• Conducting user research and translate insights into actionable product features
• Champion human-centered design principles across the organisation
• Driving agile development processes and stakeholder engagement
• Previous experience working with AlayaCare

If this sounds like an opportunity in the next step of your career, and you want to work for an organisation that supports you to succeed both personally and professionally, click APPLY and commence your journey with Jewish Care Victoria.

Why Jewish Care is the best choice for your career:

• Salary Packaging – as a not-for-profit organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
• Purchased leave options
• Employee Assistance Program
• Reward & Recognition Program 
• Ethos Day—an enriching learning experience that delves into the intricacies of Jewish history and culture

About us
Jewish Care Victoria, is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria and has been servicing the community for 175 years. Our staff come from diverse cultural and religious backgrounds. We offer an Ethos Day—an enriching learning experience that delves into the intricacies of Jewish history and culture. This day aims to foster a comprehensive understanding of the ethos and mission of Jewish Care. 

 
Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.

 Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.

Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We are a child safe organisation. We require all applicants to undergo an extensive screening process during their recruitment process.