Desktop Support Analyst

• Generous not- for- profit Salary Packaging to increase your take home pay!
• Learning and development – opportunities to progress in your career internally
• Share your technical knowledge and support staff across the organisation

The Desktop Support Analyst will be the primary point of escalation for the IT Service Desk team, raising, updating and resolving IT incidents and requests within agreed time frames and escalating when necessary to ensure resolution. Strong customer focus and IT technical skills are critical for this role to ensure the continued support of the Jewish Care IT environment.

You will be a great fit if you have:

• 5+ years' experience working in IT technical support and tertiary qualification in IT or relevant field.
• Builds effective relationships with stakeholders and team members
• Reports on progress of assigned tasks, identifying and communicating risks and issues, working collaboratively to mitigate or resolve them respectively
• A strong customer service focus and excellent communication skills
• Experience and understanding of Azure, Microsoft 365, end user applications, corporate networks
• Experience configuring and supporting of end user operating systems, hardware and software.
• Strong technical problem-solving focus and knowing when to escalate issues to your manager.
• Maintain appropriate configuration standards and procedures
• Builds effective relationships with stakeholders and team members

Why Jewish Care is the best choice for your career:

• Salary Packaging – as a not-for-profit organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment.
• Purchased leave
• Employee Assistance Program
• Reward & Recognition Program 
• Ethos Day—an enriching learning experience that delves into the intricacies of Jewish history and culture
• Learning and development – opportunities to progress in your career internally.

If this sounds like an opportunity in the next step of your career, and you want to work for an organisation that supports you to succeed both personally and professionally, click APPLY and commence your journey with Jewish Care Victoria.

About us

Jewish Care Victoria is a not-for-profit organisation one of the largest providers of aged and community services for the Jewish Community in Victoria. We have been servicing the community for 175 years. Our staff come from diverse cultural and religious backgrounds.

Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.

Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.

Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We are a child safe organisation. We require all applicants to undergo an extensive screening process during their recruitment process.