Customer Service Team- Front Line Agent

• Be the welcoming first point of contact for our community members
• Make a real difference through meaningful customer service work
• Enjoy flexible part-time hours (4 days per week) in a supportive team environment

Join our welcoming Customer Service Team as a Front Line Agent and make a real difference in people's lives. This permanent part-time role offers you the chance to be the first point of contact for our community members, providing essential support and information with warmth, empathy and professionalism.

At Jewish Care Victoria, we're committed to supporting our community with compassion and excellence. As our Front Line Agent, you'll play an important role in ensuring every person who contacts us feels heard, valued, and supported.

What you will do:

• Welcome callers and handle incoming phone calls with a friendly, caring and professional approach
• Provide accurate information about our services and programs
• Process enquiries and refer them to appropriate JCV Programs/ teams
• Support administrative tasks and data entry as required
• Handle sensitive situations with empathy and discretion

What We're Looking For:

• Previous customer service or reception experience preferred
• Excellent communication skills and genuine people focus
• Ability to remain calm and helpful under pressure
• Strong attention to detail and organisational skills
• Comfortable using phone systems and computer software
• Respect for cultural diversity and community values
• Availability to work flexible part-time hours including some weekends

About us

Jewish Care Victoria, is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria and has been servicing the community for over 175 years. Our staff come from all cultural and religious backgrounds, and we provide cultural and spiritual training in the Jewish Ethos. 

Why Jewish Care is the best choice for your career:

• Salary Packaging – as a not-for-profit organisation, our staff benefit from some Fringe Benefit Tax exemptions through salary packaging up to $15,900 p.a + up to $2,650 p.a on meal & entertainment
• Purchased leave options
• Employee Assistance Program
• Reward & Recognition Program 
• Ethos Day—an enriching learning experience that delves into the intricacies of Jewish history and culture
• Learning and development – opportunities to progress in your career internally

If the idea of working with an organisation that values your expertise and has a commitment to the wellbeing of our staff and clients, click APPLY now. A career you love and an organisation that will nurture your career is simply a click away.

Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.

Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.

Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We are a child safe organisation. We require all applicants to undergo an extensive screening process during their recruitment process.